

Security policy (edit with Customer reassurance module)
Delivery policy (edit with Customer reassurance module)
Return policy (edit with Customer reassurance module)
M. Rother & J. Shook
Foreword by Jim Womack and Dan Jones
The first in a series of books published by the LEI Enterprise Institute, it is an easy-to-read instruction manual that teaches anyone, regardless of their level of education, how to map the value chain for a product or a family of products. Mapping the value chain is an essential step in creating a LEAN company, and the manual (OBSERVAR PARA CREAR VALOR) is the essential tool for mapping the value chain.
Data sheet
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