Observar para crear valor
Value stream mapping to add value and eliminate "muda"
Security policy (edit with Customer reassurance module)
Delivery policy (edit with Customer reassurance module)
Return policy (edit with Customer reassurance module)
M. Rother & J. Shook
Foreword by Jim Womack and Dan Jones
The first in a series of books published by the LEI Enterprise Institute, it is an easy-to-read instruction manual that teaches anyone, regardless of their level of education, how to map the value chain for a product or a family of products. Mapping the value chain is an essential step in creating a LEAN company, and the manual (OBSERVAR PARA CREAR VALOR) is the essential tool for mapping the value chain.
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