Upgrade a la Excelencia en la Hostelería

Written by:

Oriol Cuatrecasas / Roberto Priolo / LAlis Fontcuberta / Cristina Fontcuberta

Jim Womack:

(Founder and Senior Advisor, Lean Enterprise Institute and co-author of The Machine That Changed the World, Lean Thinking and Lean Solutions)

“The authors have written a readable and compelling introduction to Lean Thinking and Practice in the hospitality industry.

It applies what they have learned over many years in service industries, including healthcare, retail and distribution, to the world of hotels, restaurants and personal services - activities often thought be beyond the reach of lean management and continuous improvement.

This is the fun and actionable story of a lean transformation in an island resort. I invite you to join the team at the Hotel Taknara in Tenerife for an exhilarating vacation that leads to a different and better way of thinking and acting.”