Legal Notice

Terms of use



with registered office at carrer dels Marges, 14 ground floor, 08172 SANT CUGAT DEL VALLÈS (BCN). In general, the relationships between Instituto Lean Management, hereinafter ILM, and its clients derived from contracting the products and services contained in this website are subject to Spanish legislation and jurisdiction. This Website has been created by ILM, for informational purposes and for personal use.

The fact of accessing this website implies the knowledge and acceptance of the following terms and conditions.

Terms and Conditions

The contents, commercial activities, products and services included in this website are not intended, nor are they intended for those who reside in jurisdictions where their contents are not authorized.

Only those pages included in the index are included in this website and are served by

Access to this website is the sole responsibility of the users.

Access to this website does not imply any kind of commercial relationship between ILM and the user.

Access and navigation on this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein.

Updating and Modification of the information

The information that appears on this website is current on the date of its last update. ILM reserves the right to update, modify or delete the information on this website, and may limit or deny access to this website.

This website may not be altered, changed, modified, or adapted. However, ILM reserves the right to make, at any time, as many changes and modifications as it deems appropriate, and may make use of this right at any time and without prior notice.


ILM makes every effort to avoid any error in the content that may appear on this website. ILM does not guarantee, nor is it responsible for the consequences that may arise from errors in the content that may appear on this website, provided by third parties.

ILM assumes no responsibility for any discrepancies that may exist between the printed documents and the electronic version published on this website. In case of discrepancy between the printed version and the one published on the website, the printed version will prevail.

ILM is not responsible in any way for those contents, commercial activities, products and services included that could be viewed through electronic links, directly or indirectly, through this website. The presence of links on the ILM website, unless expressly stated otherwise, is for informational purposes only and in no case implies a suggestion, invitation or recommendation about them. These links do not represent any type of relationship between ILM and the individuals or companies that own the websites that can be accessed through these links. ILM reserves the right to unilaterally remove the links that appear on its website at any time.

ILM does not assume responsibility for the content of any forum or debate in cyberspace (chat), newsletters or any type of transmissions, which are linked to this website and will cooperate, if required by court order or by the relevant authorities, in identifying of the people responsible for those contents that violate the law.

ILM excludes all liability that may arise from the transmission of information between users. The responsibility for the manifestations spread on this website is exclusive to those who carry them out. Any type of data transmission that users may make to it or through this website or other access controlled by ILM, that infringe the property rights of third parties, and whose content is threatening, defamatory, obscene, pornographic, or the transmission is prohibited. of any other material that constitutes or incites conduct that may be considered a criminal offense.

ILM reserves the right to prevent or prohibit access to any Internet user who enters this website with any content contrary to legal or immoral regulations, reserving the right to exercise the legal measures it deems appropriate to avoid this type of conduct.

Navegation, access and security

Access and navigation on this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein. ILM makes every effort to ensure that navigation is carried out in the best conditions and to avoid damages of any kind that may occur during it.

This website has been designed to support browsers Netscape Navigator and Internet Explorer ILM is not responsible for any damages, of any kind, that may be caused to users by the use of other browsers or different versions of the browsers for which they have been the website has been designed.

Access to transactional services and those that include the capture of personal data is done in a secure environment using SSL (Secure Socker Layer) protocol with 128-bit high security encryption. The secure server establishes a connection so that the information is transmitted encrypted. This ensures that the transmitted content is only intelligible to the ILM client and server computer. The user can verify that he is in a safe environment if a closed padlock appears in the status bar of his browser. The security guarantee of our servers is backed by a certificate issued by the Verisign company. This certificate guarantees that the client is communicating their data to an ILM server and not to a third party that tries to impersonate it.

ILM is not responsible for, nor does it guarantee that access to this website will be uninterrupted or error-free. Nor is it responsible or guarantee that the content or software that can be accessed through this website, is free from error or causes damage. In no case will ILM be liable for losses, damages or losses of any kind arising from access and use of the website, including but not limited to those caused to computer systems or those caused by the introduction of viruses. ILM is not responsible for any damages that may be caused to users by improper use of this website. In particular, it is not responsible in any way for the falls, interruptions, lack or defect of telecommunications that may occur in operations of a financial nature.

The services offered on this website can only be used correctly if the technical specifications for which it has been designed are met.

Intellectual and Industrial Property

This website and the contents it houses are protected by Intellectual Property laws. They may not be subject to exploitation, reproduction, distribution, modification, public communication, assignment or transformation. Access to this website does not give users the right or any ownership over the intellectual property rights of the contents that this website houses.

The content of this website can be downloaded to the user's terminal (download), provided it is for their private use and without any commercial purpose; therefore, you may not exploit, reproduce, distribute, modify, publicly communicate, assign, transform or use the content of this website for public or commercial purposes.

ILM does not transfer ownership of its software to users. The user is the owner of the medium in which the software is recorded. ILM retains all industrial and intellectual property rights including software. If the user transfers software from this website to his terminal, he cannot dissect it for study, or decompile it, translate the version of the original object code or its language into another code or language.

The commercial name, brands, logo, products and services that this website contains are protected by law.

ILM reserves the possibility of exercising the corresponding legal actions against users who violate or infringe intellectual and industrial property rights.

Data Protection

Visiting this website does not imply that the user is obliged to provide any information about himself. In the event that the user provides any information of a personal nature, the data collected on this website will be used for the purpose, in the manner and with the limitations and rights set forth in Organic Law 15/1999, on the Protection of Character Data Personnel within the framework of Spanish legislation. The data provided by users will be incorporated into the personal files for which ILM is responsible, where they will be kept in Spanish territory by ILM confidentially.

ILM may keep your data after the end of the relationship with the user to comply with legal obligations.

ILM is authorized by the user to make use of the personal data that it has and to carry out with them the computer processing necessary for the provision of each requested service, reserving the right to unsubscribe all data belonging to users who do not comply the "Activity" criteria that may be required in the Additional Conditions of each service provided.

In the event that the data collected was used for a different purpose for which it had been collected or collected, the prior consent of the interested parties will be required.

ILM has adopted the necessary technical and organizational measures to guarantee the security and integrity of the data, as well as to prevent its alteration, loss, treatment or unauthorized access.

Users who provide their personal data, give their express consent so that they can be communicated for use to the ILM Group Companies for the correct provision of the requested service. In the same way, they give their consent so that said data can be transferred internationally to the different ILM headquarters or ILM representatives around the world. Users who provide personal data are informed that such communication (to ILM Group Companies) occurs at the same time that they provide the data to ILM. In addition, the owner expressly consents that the data referred to in this point may be transferred to a third party that provides data processing services on behalf of ILM and to any legal entity affiliated or participated in by ILM, for use with the sole purpose of the correct provision of each service requested by the owner.

 Users whose data is processed may freely exercise their rights of opposition, access, rectification and cancellation of their data and revocation of their authorization without retroactive effect under the terms specified in Organic Law 15/1999, on Data Protection Personal character, according to the legally established procedure. These rights may be exercised by writing to the Department responsible for the automated file: ILM c / Marges, 14, bajo, Sant Cugat del Vallés.

To exercise your right of cancellation, you can send by mail the following document completed together with the supporting documentation

For any clarification or doubt, you can contact by email at the address

At the time of proceeding with the collection of data, the voluntary or mandatory nature of the data to be collected will be indicated. The refusal to provide the data classified as mandatory will suppose the non-provision or the impossibility of accessing the service for which they were requested. Likewise, data may be provided on a voluntary basis so that the services offered can be provided in the most optimal way.

In the event that users of this website should provide their email address to access some of the services offered, they may state that they do not wish to receive any type of communication that ILM may send. ILM will make available to users who have subscribed to some type of mailing list within this website the appropriate mechanisms to unsubscribe from it.

Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that later only the server that implemented it will read. Cookies generally have a limited duration. No cookie allows you to contact the user's phone number, email address or any other means of contact. No cookie can extract information from the user's hard drive or steal personal information. Those users who do not wish to receive cookies or want to be informed of their setting can configure their browser for this purpose.

Additional Conditions

Purchase process: Within the purchase process, the user will be asked to accept the terms and conditions corresponding to the site / country of navigation in which they are making the purchase. The conditions of each site / country may be different.

Return policy

Once RECEIVED the product purchased through this website, the buyer has 15 DAYS to request the return of the product and the refund of the amount paid.