Value Stream Management for the Lean Office
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Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
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Don Tapping & Tom Shuker
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow.
2091
Data sheet
- Idioma
- English
- Format
- Paperback
- Number of pages
- 176
- ISBN
- 1563272466
- Year of publication
- 2003
- Editorial
- Productivity Press
Specific References
- ISBN
- 9781563272462
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